Dynamics 365, is Microsoft’s cloud offering of Dynamics suite of applications, and is deeply integrated with Office 365. Which means, it is easy to work within a familiar environment and incorporate analysis and social collaboration. It is a highly flexible platform that can adapt to your business setup.

Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX) is reinventing the way businesses manage processes.


A cloud-based ERP system, Dynamics 365 for Finance and Operations is optimized to deliver improved global visibility, scalability and digital intelligence. As your Microsoft Dynamics partner, your organization can transform through smarter decisions at increased speed, while growing at a pace that is right for you.

Dynamics 365 CRM

Dynamics 365 CRM, does many things at once. It gives complete insights of your customers, adapt to business changes, and accelerate project delivery. 

With enhancements and customizations to CRM, you can keep your teams connected, serve customers and empower your business to adapt quickly. Your team will be able to increase customer loyalty and attract new customers not only keeping low costs, but also increasing profits. 

Turn customer data into action. We empower you to answer how customer data can be transformed into profits with the help of Microsoft Dynamics 365 CRM, in combination with other tools such as Microsoft PowerApps and Power BI.

Dynamics 365 CRM Implementation

Our highly skilled consultants implement Dynamics 365 CRM, and take the right steps towards building meaningful relationship with your customers and providing a scalable and extensible solution. We are skilled in building a one-stop-shop dashboards for your management and power users. 

Our expertise includes customizations, educating your sales and operation teams for smooth implementation and adoption. We integrate the solution with your existing applications and infrastructure. We work with you to overtake this daunting task, and turn it around in an implementation success.

Dynamics 365 CRM Consultation

We as your partners will understand your processes and map them into the system. We not only implement and use Dynamics 365 CRM, but understand your business and provide solutions to your needs for doing so.

Whether it is sales, marketing, enhanced customer service, better workflows for managed business processes, or better mobility, our experts can suggest best ways to implement Dynamics 365 CRM at your organization. We have in-depth implementation know-how of PSA module and field service.

Sophisticated pre and post-analysis of the CRM solutions to be implemented, plays an important role in helping achieve the overall objectives.

Dynamics CRM Customization

One of the most important assets of an organization is long-term relationships with its customers. We customize Dynamics 365 CRM to better understand and serve customers. Customizations can be emphasized to respond to market changes promptly, and to align your products and services to the needs of the customer.

We understand that each organization is different and has distinct business processes. Also, every organization needs different features. We have expertise in architecture, development and deployment of custom CRM solutions.

Contact services@GeneticThought.com for further details.